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For Linux VPS, connect via SSH using a terminal client (e.g., Terminal on Mac, PuTTY or Windows Terminal on Windows). For Windows VPS, use the built-in Remote Desktop Connection (RDP) client. Your login credentials are sent to your email after provisioning.
Log into your client portal, navigate to your VPS management page, and click "Reset Root Password." The new password will be set immediately and displayed on screen. You can also use the VNC console to change it manually.
Yes. From your client portal, select "Reinstall OS" and choose from our library of 50+ operating system templates. The reinstallation takes approximately 2-5 minutes. Note that this will erase all data on the server.
First, try rebooting from the client portal. If the server does not come back online, access it via the VNC console to diagnose the issue. If you still need help, contact our 24/7 support team via live chat for immediate assistance.
For managed VPS plans, our team handles the migration for you at no cost. For unmanaged plans, we provide detailed migration guides in our knowledge base. You can also purchase a one-time migration service for $29.99.
Unmanaged VPS plans include infrastructure-level support (hardware, network, hypervisor). For OS and application-level support, you can upgrade to a managed plan or purchase individual support incidents at $19.99 each.
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